Refund policy

Sons of the Land Co.

Refunds & Returns Policy

At Sons of the Land Co., we craft our natural skincare products with the utmost care. Because our products are handcrafted and made with natural ingredients, we stand by their quality. However, we understand that sometimes an issue may arise.

Please read our policy below regarding returns, refunds, and replacements. By purchasing from Sons of the Land Co., you agree to these terms.

1. The Golden Rule: No Return, No Refund

To protect our small business from fraudulent claims, we do not issue refunds or replacements under any circumstances unless the physical product is returned to us first. Each claim will be addressed individually.

All returns must be shipped to our official return address:

Sons of the Land Co. Tarago Post Office Tarago, NSW, 2580 Australia

Note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

2. Faulty, Damaged, or Incorrect Items

If you believe your product is faulty, arrived damaged, or you received the incorrect item, you must notify us within 7 days of delivery.

To log a claim for a faulty or damaged item, you must follow this strict process:

Submit Visual Evidence: Email us at info@sonsoftheland.com.au with your order number and clear photographic evidence showing the fault, damage, or mistake before shipping it back.
Return the Product: Once our team reviews the photos and authorises the return, you must mail the physical product back to our Tarago Post Office address.
Inspection & Resolution: Upon receiving and inspecting the physical item to verify the fault, we will happily issue a full refund or send a replacement, plus reimburse your standard return shipping costs (receipt required).

3. Change of Mind & Product Protection

Due to the hygiene and artisan nature of natural skincare products, we do not offer refunds or exchanges for a change of mind, or because you do not like the natural scent, texture, or appearance of the product.

To protect our business from individuals attempting to exploit our system for free products, please note the following rules:

Usage Limit: Any returned product must have at least 80% of its contents remaining. We will not refund or replace jars or tubes that have been significantly used or emptied.
Adverse Reactions: We list every single ingredient transparently on our packaging and website. Please read them carefully if you have known sensitivities. If you experience an unexpected reaction, please send us photos of the reaction alongside your return request for evaluation.
Fair Use: We reserve the right to refuse service, cancel orders, and deny refunds to any customer showing a pattern of suspicious, repetitive, or abusive refund requests.

4. How to Initiate a Return

If you need to return an item, please follow these steps:

Step 1: Email info@sonsoftheland.com.au with your Order Number, details of the issue, and the required photos of the product.
Step 2: Wait for our team to reply with a Return Authorisation.
Step 3: Package the item securely and mail it to: Sons of the Land Co., Tarago Post Office, NSW, 2580. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Step 4: Once received, we will inspect the item and notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be applied automatically to your original method of payment.

Thanks for your understanding and support,

Sons of the Land Co Team.